Business Shared Services Model
Is your Contact Us page is starting to look more like an encyclopaedia than a useful resource for anyone looking to contact your organization? Are callers faced with a myriad of options in your automated system, forcing them to jump through hoops and sometimes start all over again to find the right point of contact? If this sounds familiar then it may be time to consider adopting a business shared services model.
Centralizing business services is certainly not a new idea, organizations have been doing this for many years quite successfully, particularly in areas of information technology. But it is one that more companies are exploring for their support operations as everyone tries to do more with less.