Self-Service Software Portal

The self-service software portal delivers 24-7 support to your customers, while matching the look and feel of your website. Users can search for the information they need in the knowledge base and submit service requests, as well as view and update any previous requests.

Self-service reduces your cost of support by reducing repetitive questions into your email and telephone channels. This allows your agents to spend more of their time on complex issues and less time answering common questions over and over again. And agents always have an up-to-the-minute, real-time view of all customer activities and issues performed on the portal.

Benefits:

• Provide 24-7 customer support online, giving customers the ability to resolve their own issues by searching through the knowledge base;
• Lower cost of support by deflecting repetitive emails and telephone calls to self-service, the most cost-effective channel;
• Increased agent productivity through the reduction of repetitive inquiries into the contact centre.

Features:

• Portal is integrated with the knowledge base, to allow customers to resolve their issues;
• Customers may submit new issues, as well as view issue history and status;
• Offers two-way, real-time communication between agents and customers on specific issues;
• Embed the portal in your existing website or implement as a stand-alone site.