Email Response Management Software

Effectively manage and resolve large volumes of email-based issues with Customer1 email response management software. Emails are automatically routed to the appropriate support department based on easily configurable business rules.

Inbound emails are automatically converted into issues that are tracked and resolved by your support team. This provides an audit trail to review and measure performance related to customer issues.

Create a library of response templates corresponding to common email inquiries. This ensures that consistent and accurate replies are sent to your customers. Improve the productivity of your agents by providing a pre-written response for many common inquiries.

Benefits:

• Professional and consistent email issue resolution;
• Lower issue resolution time, improving agent productivity;
• Improve service levels and service level agreement compliance, utilizing the email channel.

Features:

• Automatically convert emails into support tickets;
• Intelligently route emails to the appropriate department;
• Customized response templates and canned responses for common inquiries;
• Automatic email notifications to customers as their issue is being resolved.