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A Service Team to Help Grow Your Business
Consistently delivering exceptional customer support requires more than just software. With decades of experience in the contact centre world, our professional services team possesses the skills and knowledge to help you reach your support goals and objectives.
With a solution designed to make deployment and training easy, we measure implementations in weeks and training time in hours, ensuring your support system is up and running quickly.
The same people who built the solution are the ones who stand behind you, day in and day out. We believe the person at the other end of the phone or email should be intimately familiar with not only the software, but also how your business is utilizing the software. That’s why all of our customers have dedicated account leads focused on helping you continuously improve your alignment of people, processes and technology.
Customer1 provides a variety of services pre- and post-implementation to get your support system running quickly and effectively.
Pre-Implementation
• Business needs analysis and requirements;
• Business process mapping and optimization;
• Define project plan and assign managers, resources;
• Set up milestones and measures of project success.
Implementation
• Configure application to reflect business processes and requirements;
• Data migration from legacy systems into Customer1;
• Set up integration with other back- and front-office applications;
• Support system testing and launch.
Post-Implementation
• On-site or remote training for individuals or your entire team;
• Dedicated account management and consulting services to continually measure and optimize your customer support operations.
