Leading North American Retailer Drives Agent Productivity with Customer1
posted in News January 20, 2011
TORONTO, ON – January 20, 2011 – Customer1, a leading provider of customer support solutions for large contact centers, announced today the results of its support center initiative with a leading North American retailer. With over 1,100 stores in North America, the retailer was overwhelmed with service requests and high average handle times. To compound [...]
SMC Drives Contact Center Productivity With Customer1
posted in News September 16, 2010
TORONTO, ON – September 16, 2010 – Customer1, a leading provider of customer support solutions, announced today the results of its customer service initiative with Specialty Merchandise Corporation (SMC). California-based SMC has been helping clients start, run, and grow their own successful business for over 60 years. They have helped create thousands of small businesses [...]