SMC Drives Contact Center Productivity
Specialty Merchandise Corporation’s (SMC) contact center was experiencing overwhelming call volumes from customers requiring access to information across disparate systems. These information silos created long service delivery times, lower first call resolution, and disappointed customers. Employee turnover approached 50% as customer service agents were becoming frustrated as well, resulting in higher costs for the contact center.
Read how Customer1′s solution helped SMC drive agent productivity, increase revenues by 30%, and improve customer support.