Leading Retailer Drives Agent Productivity
A leading North American retailer was facing productivity challenges in its support operations spanning over 1,100 stores in the USA and Canada. The stores where overwhelmed with service requests resulting in declining service levels. With plans for rapid expansion, they needed a solution that could provide productivity gains with minimal increases in headcount and support costs.
Read the case study to learn how they increased agent productivity while expanding their operations, while reducing their overall costs.