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AB-InBev Customer Service Center
A leading consumer products company, Anheuser-Busch InBev (ABI), was experiencing increasing volume of issues for resolution from its sales force and large corporate customers. The call center’s agents and level 2 support personnel were overwhelmed, causing escalating costs as staff resources were added, and reduced levels of satisfaction as employees and customers were not able to get the answers they needed in a timely manner.
See how Customer1 helped them drive increased service levels and lower costs.
