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AB-InBev Business Shared Services
A leading consumer products company, Anheuser-Busch InBev (ABI) was in the midst of a multi-year SAP implementation. Growing increasingly frustrated with the lengthy, complex and expensive project that was crippling their ability to service...Leading Retailer Drives Agent Productivity
A leading North American retailer was facing productivity challenges in its support operations spanning over 1,100 stores in the USA and Canada. The stores where overwhelmed with service requests resulting in declining service levels. With...SMC Drives Contact Center Productivity
Specialty Merchandise Corporation's (SMC) contact center was experiencing overwhelming call volumes from customers requiring access to information across disparate systems. These information silos created long service delivery times, lower first call resolution, and disappointed customers....
