Core Customer1

Customer1’s offers both on premise and hosted versions that can be used in a multitude of industries and verticals including CRM for the call center, issue management for the enterprise and help desk for IT.

Agent Desktop

Customer1 for the Agent consolidates the desktop using a high functioning browser. Intuitive and easy to use, the browser provides real-time information to the Agent about the customer as well as information about their own performance. Agent Performance Metrics, Scripting, Campaigns and a heuristic Knowledge Base are included with each instance of Customer1.

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Administration Application

The Customer1 Admninistrator Console enables supervisors and managers to easily control their Contact Center by providing them with an intuitive interface to add new content such as scripts, campaigns, messages to their teams, and new knowledge base items. The ability to quickly integrate to other systems is designed into the Console menu as well as the access to modify workflows, add queues and set escalation procedures.

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Business Intelligence

Integrated into Customer1, Microsoft Reporting Services empowers super users to create, publish and push reports via web browser and email. Business users may subscribe to reports and receive them by email on a regularly scheduled basis in a number of formats including Excel and PDF. Data-driven reporting facilitates can send alerts and exceptions that are essential to running your organization.
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