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4 Customer Experience Tips for Contact Centers
Posted by Omar Zaibak on February 1, 2011
Organizations are spending more time and money to improve the customer experience in 2011. Here are 4 ways to improve the contact center experience for customers.
7 Steps to Lower Call Center Turnover Rates
Posted by Omar Zaibak on December 20, 2010
Average annual agent turnover rates around 30% burden call centers with significant costs. Here are 10 strategies to reduce agent attrition to generate substantial cost savings.
12 Customer Experience Trends for 2011
Posted by Omar Zaibak on December 13, 2010
Customer experience as a business strategy and competitive differentiator continues to gain traction with corporations around the globe. Here are 12 customer experience trends to look out for heading into 2011.
3 Major Trends in Shared Services
Posted by Omar Zaibak on November 24, 2010
The shared service center market continues to evolve, driven by an increasingly global business environment. Here are three of the leading trends in shared services heading into 2011.
99 Legendary Customer Service Quotes
Posted by Omar Zaibak on November 8, 2010
Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: