We believe in the power of
keeping things simple.

True value is only delivered when customers feel that their expectations have been met. And within the sea of software solutions providers, needless complexity is clouding this delivery. That’s why we believe in keeping things simple. With simplicity comes clarity and ease, which leads to your contact centre agents feeling empowered to create positive experiences, with each and every interaction.

Headquartered in Toronto, with offices in Charlottetown, PEI., Customer1 serves clients in 10 countries and eight languages.

Based on an integrated platform that includes Issue Management, Knowledge Base and Self Service Portal functionality, Customer1’s streamlined solution drives increased operational efficiency and reduces overall cost of support for multi-channel contact centres in a range of industries.

Management Team

Mohammad Al Zaibak, Chief Executive Officer
Mohammad has more than 30 years of leadership experience in the technology field. Read Full Bio

Ted Madden, Chief Operating Officer
Ted brings 30+ years of leadership experience to the team, with an invaluable track record of driving profitable growth in technology companies. Read Full Bio

Ryan Poissant, VP Marketing & Business Development
Ryan brings over a decade of leadership experience with growth oriented, technology focused organizations in the areas of strategy, business development, marketing and program management.  Read Full Bio

Daniel Lazaratos, VP Operations & Product Development
Dan has a proven track record spanning more than 15 years and a history of delivering top client service and complex business solutions on time and on budget. Read Full Bio